Dear FirstMile customers and consignee’s,
As a result of the global pandemic, ecommerce volume has surged to record levels which is creating strain on the logistic infrastructure. Civil unrest in the U.S. is further impacting service performance in some areas. The combined strain is showing itself with longer than expected transit times, delayed tracking updates and other service performance issues. We are seeing this across all modes of transport within the mail and small parcel space including the Post Office.
We appreciate your patience and understanding during this unprecedented time.